I just purchased an item on eBay, what do I do next?
Simply go back to the ad you purchased from and click the CHECKOUT button found at the top right and again under heading "Check-Out Instructions". DO NOT go through the eBay checkout system, as your total will be incorrect thus delaying your order. All of our ad listings contain a large Checkout button (Andale) that you simply click. Upon doing so our Checkout system will enable you to pay via PayPal or directly on our secure server with a Visa, MasterCard, Discover or American Express. In addition, our Checkout system will provide you with instructions for mailing in a Money Order or Personal Check. Our Checkout system is quick and easy and will provide you with an order number for future reference.

We will also email you Checkout instructions within 2 hours of your purchase. These instructions include a link that you simply click. Once you click the link the Checkout system will do the rest. Our CHECKOUT SYSTEM IS MANDATORY. Why? For a variety of customer service and safety reasons! 1), it ensures that we capture your shipping information correctly and enables the automated fulfillment system we use to ship your item within 48 business hours. 2), our Checkout provides you with a receipt for your records. This receipt will enable you to track your package and will verify that you have paid for your item.

I won multiple auctions. Will you consolidate my shipping so that I save money?
Yes. Velocity Products, Inc rewards its customers who purchase multiple items by consolidating all the transactions into one discounted invoice so that you save BIG on shipping!

eBay ID: Velpro
SAVE 90% off multiple purchases!
All additional items purchased are discounted 90% off of the base-shipping rate listed in the ad. Most additional items can be added to other auction purchases for less than 99 cents each. Our Checkout system will consolidate your multiple auction wins into one invoice automatically. Keep in mind that you may receive separate winning bidder notices for each auction purchase. However, once you go through Checkout, all of your winning bids will be combined into one and the appropriate shipping discount will be applied. Note that your base-shipping amount will be the highest one from the group. You can Checkout whenever you are finished shopping by simply clicking the Checkout button found at the top right and again under heading "Check-Out Instructions" in each and every Velocity Products auction ad. It takes 2 seconds and will pull up all of your Auction wins and Storefront orders and consolidate them into one order/invoice with discounted consolidated shipping. NOTE: All items ordered must be paid for at the same time and shipped to the same location.

eBay ID: iLoveNeon
SAVE 50% off multiple purchses!
All additional items purchased are discounted 50% off of the base-shipping rate listed in the ad. Our Checkout system will consolidate your multiple auction wins into one invoice automatically. Keep in mind that you may receive separate winning bidder notices for each auction purchase. However, once you go through Checkout, all of your winning bids will be combined into one and the appropriate shipping discount will be applied. Note that your base-shipping amount will be the highest one from the group. You can Checkout whenever you are finished shopping by simply clicking the Checkout button found at the top right and again under heading "Check-Out Instructions" in each and every Velocity Products auction ad. It takes 2 seconds and will pull up all of your Auction wins and Storefront orders and consolidate them into one order/invoice with discounted consolidated shipping. NOTE: All items ordered must be paid for at the same time and shipped to the same location.

What methods of Payment do you accept?
Checks, Money Orders, Mail Payments
We accept personal checks and money orders! You must go through our Checkout for instructions on paying via the mail. It is extremely important that you include a copy of the receipt we provide you with when you send your payment so that we know who you are and what you are paying for. NOTE: Personal checks are held 15 business days. No exceptions please.

PayPal
We accept PayPal! Our Checkout system is integrated with PayPal. Simply click the Checkout button in the ad listing you won.

Visa, MasterCard, and American Express
We accept all major credit cards. Our Checkout system is integrated with our secure server that accepts Visa, MasterCard, Discover, and American Express. Simply click the Checkout button in the ad listing you won.

Do you offer shipping Insurance?
eBay ID: Velpro
Yes. Our Checkout system will enable you to add insurance to protect your shipment. Insurance is optional. We have had very few lost or damaged shipments. However, we will not be held responsible for any damage that occurs during shipment unless you purchase Insurance. Our optional insurance is $1.20 per package.

eBay ID: iLoveNeon
All packages and shipments include insurance! You are automatically covered in the event of shipping damage.

Do you leave Feedback and when will I receive it?
Yes. Our feedback posting are reactive and automated. If we get a positive feedback from you our system will automatically leave a positive feedback for you.

Our feedback policy is necessary due to our past experiences, which taught us that we did not always receive the feedback we earned. This is due to competitors looking to ruin our reputation or customers who are either angry at the world, or customers new an unfamiliar with the eBay feedback process. Our reputation is solid as evidenced by our eBay Power Seller status (eBay requires less than 2% negatives we are less than 1%) and by the thousands of feedback entries themselves. We suggest that you examine our feedback closely. You will see that we get more than just a positive but that most of our customers rave about our products, communication and quick shipping!

We believe that the only time a negative feedback is warranted is if we fail to deliver what we presented timely. Since we only carry quality products, describe our offerings truthfully, ship within 1-2 business days of payment, and replace all defective products, there should never be a reason to leave us a negative or neutral feedback entry. In the event you have a different experience than those outlined as our standard we encourage to call us toll free at 1-800-490-9471. We would appreciate an opportunity to address how we have failed you. A Negative feedback left in lieu of contacting us first to resolve your issue or because you do not agree with the terms of our listing will be answered with a follow-up negative entry by us.

We will go out of our way to make you a happy customer. Feel free to call us toll free at 1-800-490-9471 to experience our customer service at any time. All we ask in return is that you work with us in a rational respectful manner.

How much do I owe?
You will receive a winning bidder invoice from us within 2 hours of your auction win. Another way to immediately find out your total and complete your transaction is to go back to the ad listing you won and click the Andale Checkout button. It can be found at the top right and again under heading "Check-Out Instructions". Checkout takes less than a minute to complete. Our Checkout system will pull up all your eBay auction and eBay storefront purchases and consolidate them into one discounted invoice. The system will automatically recalculate and discount the shipping so that it correctly reflects multiple auction purchases.

How do I calculate what your shipping rate is?
Our shipping rate for all items is highlighted in large bold font under the heading "Payment & Shipping Info" in each and every ad listing. If you purchase more than one item, you only pay 10% of the base-shipping rate starting with the 2nd item. This 90% shipping rate discount applies to the 2nd item and all additional items purchased. The base shipping charge will only be for the most expensive item in the group purchased. In order to qualify for the 90% off shipping rate discount, all items purchased must be ordered together and shipped together. No exceptions please! Please note that the above information is for our Velpro eBay ID. For our iLoveNeon eBay account our shipping rate discount for multiple transactions is 50%. If you want to consolidate Velpro purchases with iLoveNeon purchases you will need to contact us at 1-800-490-9471.

What is your shipping method? Can I track my package?
We ship via UPS or United States Postal Service (USPS). The carrier we choose depends on your location and the weight of the item being shipped. We reserve the right to choose the delivery carrier. All packages shipped include a tracking number including a delivery confirmation number for USPS shipments.

How will I know my package shipped?
We will email you that your package has shipped the day we put it in route to you. Generally speaking, we ship within 1-2 business days of payment. Please note that we are located in Atlanta, Georgia so allow for the appropriate delivery time to your area. We will be happy to provide you with a UPS or USPS tracking number upon request. Please do not initiate this request until at least 7 days from the date you received your shipment sent notice. NOTE: Payment via personal check must clear 15 business days prior to shipment.

Do you ship to Alaska, Hawaii, Guam, Puerto Rico, or Military APO?
No. We only ship within the 48 contiguous United States. We apologize for this limitation but have found the delivery of packages to these destinations costly and problematic due to fraud. Any individual placing an order on eBay or our Websites will have their transaction cancelled. In addition, we will need to submit the order back to eBay via a NON PAYING BIDDER ALERT. We receive a lot of inquiries over this and unfortunately we are not in a position to offer any exceptions. We are truly sorry and hope the situation remedies itself over time.

Do you ship outside the U.S?
No. We do not accept any International orders of any type. We are sincerely sorry but this type of business has proven to be problematic due to fraud. Any individual placing an order on eBay or our Websites will have their transaction cancelled. In addition, we will need to submit the order back to eBay via a NON PAYING BIDDER ALERT. We receive a lot of inquiries over this and unfortunately we are not in a position to offer any exceptions.

Are all of your item offerings new non-refurbished products?
Yes, all of our products are NEW. Every item we sell is new in original factory sealed packaging. We do not sell refurbished items.

I live in Atlanta. Can I pick up my item?
No. We do not currently have a local retail location and thus do not have local pick-up. No exceptions. We appreciate your understanding.

I am interested in a volume purchase. Do you Wholesale?
No. We do not wholesale. We do offer volume discounts on all items starting at 20 units. Call us toll free at 1-800-490-9471 for pricing information.